SIR – Retail Services Training Package
Our Retail Services units are available for a number of Retail qualifications, from Certificate I in Retail Services to Certificate IV in Retail Management.
Included hardcopy and eBook assessment and support tools
Included eLearning assessment and support tools
Unit List
Code | Unit name | Hardcopy and eBook | eLearning |
---|---|---|---|
SIRRRTF001 | Balance and secure point-of-sale terminal | ✓ | ✓ |
SIRRRTF002 | Monitor retail store financials | ✓ | ✓ |
SIRRINV001 | Receive and handle retail stock | ✓ | ✓ |
SIRRINV002 | Control stock | ✓ | ✓ |
SIRRFSA001 | Handle food safely in a retail environment | ✓ | ✓ |
SIRRFSA002 | Supervise a food safety program | ✓ | - |
SIRRMER001 | Produce visual merchandising displays | ✓ | ✓ |
SIRRMER002 | Merchandise food products | ✓ | - |
SIRRMER003 | Coordinate visual merchandising activities | ✓ | ✓ |
SIRRSTY001 | Style the customer | ✓ | ✓ |
SIRWSLS002 | Analyse and achieve sales targets | ✓ | ✓ |
SIRWSLS003 | Build sales of branded products | ✓ | ✓ |
SIRXCEG001 | Engage the customer | ✓ | ✓ |
SIRXCEG002 | Assist with customer difficulties | ✓ | ✓ |
SIRXCEG003 | Build customer relationships and loyalty | ✓ | ✓ |
SIRXCEG004 | Create a customer-centric culture | ✓ | ✓ |
SIRXCEG006 | Provide online customer service | ✓ | ✓ |
SIRXCOM001 | Communicate in the workplace to support team and customer outcomes | ✓ | ✓ |
SIRXCOM002 | Work effectively in a team | ✓ | ✓ |
SIRXCOM003 | Promote team cohesion | ✓ | - |
SIRXDLV001 | Deliver food products | ✓ | - |
SIRXIND001 | Work effectively in a service environment | ✓ | ✓ |
SIRXIND002 | Organise and maintain the store environment | ✓ | ✓ |
SIRXIND003 | Organise personal work requirements | ✓ | ✓ |
SIRXIND004 | Plan a career in the retail industry | ✓ | ✓ |
SIRXIND005 | Develop personal work productivity | ✓ | ✓ |
SIRXHRM001 | Recruit, select and induct team members | ✓ | ✓ |
SIRXHRM002 | Maintain employee relations | ✓ | ✓ |
SIRXHWB001 | Maintain personal health and wellbeing | ✓ | ✓ |
SIRXHWB002 | Promote workplace health and wellbeing | ✓ | ✓ |
SIRXPDK001 | Advise on products and services | ✓ | ✓ |
SIRXPDK002 | Advise on food products and services | ✓ | ✓ |
SIRXMGT001 | Supervise and support frontline team members | ✓ | ✓ |
SIRXMGT002 | Lead a front-line team | ✓ | ✓ |
SIRXMKT001 | Support marketing and promotional activities | ✓ | ✓ |
SIRXMKT002 | Use social media to engage customers | ✓ | ✓ |
SIRXRSK001 | Identify and respond to security risks | ✓ | ✓ |
SIRXRSK002 | Maintain store security | ✓ | ✓ |
SIRXSLS001 | Sell to the retail customer | ✓ | ✓ |
SIRXSLS002 | Follow point-of-sale procedures | ✓ | ✓ |
SIRXSLS003 | Achieve sales results | ✓ | ✓ |
SIRXTAD001 | Train others in frontline tasks | ✓ | ✓ |
SIRXTAD002 | Develop the retail frontline | ✓ | - |
SIRXWHS001 | Work safely | ✓ | ✓ |
SIRXWHS002 | Contribute to workplace health and safety | ✓ | ✓ |
SIRXWHS003 | Maintain workplace safety | ✓ | ✓ |
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