SIR – Retail Services Training Package
Our Retail Services units are available for a number of Retail qualifications, from Certificate I in Retail Services to Certificate IV in Retail Management.
Included hardcopy and eBook assessment and support tools
Included eLearning assessment and support tools
Unit List
| Code | Unit name | Hardcopy and eBook | eLearning |
|---|---|---|---|
| SIRRRTF001 | Balance and secure point-of-sale terminal | ✓ | ✓ |
| SIRRRTF002 | Monitor retail store financials | ✓ | ✓ |
| SIRRINV001 | Receive and handle retail stock | ✓ | ✓ |
| SIRRINV002 | Control stock | ✓ | ✓ |
| SIRRFSA001 | Handle food safely in a retail environment | ✓ | ✓ |
| SIRRFSA002 | Supervise a food safety program | ✓ | - |
| SIRRMER001 | Produce visual merchandising displays | ✓ | ✓ |
| SIRRMER002 | Merchandise food products | ✓ | - |
| SIRRMER003 | Coordinate visual merchandising activities | ✓ | ✓ |
| SIRRSTY001 | Style the customer | ✓ | ✓ |
| SIRWSLS002 | Analyse and achieve sales targets | ✓ | ✓ |
| SIRWSLS003 | Build sales of branded products | ✓ | ✓ |
| SIRXCEG001 | Engage the customer | ✓ | ✓ |
| SIRXCEG002 | Assist with customer difficulties | ✓ | ✓ |
| SIRXCEG003 | Build customer relationships and loyalty | ✓ | ✓ |
| SIRXCEG004 | Create a customer-centric culture | ✓ | ✓ |
| SIRXCEG006 | Provide online customer service | ✓ | ✓ |
| SIRXCOM001 | Communicate in the workplace to support team and customer outcomes | ✓ | ✓ |
| SIRXCOM002 | Work effectively in a team | ✓ | ✓ |
| SIRXCOM003 | Promote team cohesion | ✓ | - |
| SIRXDLV001 | Deliver food products | ✓ | - |
| SIRXIND001 | Work effectively in a service environment | ✓ | ✓ |
| SIRXIND002 | Organise and maintain the store environment | ✓ | ✓ |
| SIRXIND003 | Organise personal work requirements | ✓ | ✓ |
| SIRXIND004 | Plan a career in the retail industry | ✓ | ✓ |
| SIRXIND005 | Develop personal work productivity | ✓ | ✓ |
| SIRXHRM001 | Recruit, select and induct team members | ✓ | ✓ |
| SIRXHRM002 | Maintain employee relations | ✓ | ✓ |
| SIRXHWB001 | Maintain personal health and wellbeing | ✓ | ✓ |
| SIRXHWB002 | Promote workplace health and wellbeing | ✓ | ✓ |
| SIRXPDK001 | Advise on products and services | ✓ | ✓ |
| SIRXPDK002 | Advise on food products and services | ✓ | ✓ |
| SIRXMGT001 | Supervise and support frontline team members | ✓ | ✓ |
| SIRXMGT002 | Lead a front-line team | ✓ | ✓ |
| SIRXMKT001 | Support marketing and promotional activities | ✓ | ✓ |
| SIRXMKT002 | Use social media to engage customers | ✓ | ✓ |
| SIRXRSK001 | Identify and respond to security risks | ✓ | ✓ |
| SIRXRSK002 | Maintain store security | ✓ | ✓ |
| SIRXSLS001 | Sell to the retail customer | ✓ | ✓ |
| SIRXSLS002 | Follow point-of-sale procedures | ✓ | ✓ |
| SIRXSLS003 | Achieve sales results | ✓ | ✓ |
| SIRXTAD001 | Train others in frontline tasks | ✓ | ✓ |
| SIRXTAD002 | Develop the retail frontline | ✓ | - |
| SIRXWHS001 | Work safely | ✓ | ✓ |
| SIRXWHS002 | Contribute to workplace health and safety | ✓ | ✓ |
| SIRXWHS003 | Maintain workplace safety | ✓ | ✓ |
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