New qualification

Certificate IV in Hospitality now available in eLearning

August 21st, 2020 by Callan

We are excited to be able to now offer eLearning units for the SIT40416 – Certificate IV in Hospitality qualification.

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

Possible job titles include:

  • bar supervisor or team leader
  • concierge
  • duty manager
  • food and beverage supervisor or team leader
  • front office supervisor or team leader
  • housekeeping supervisor or team leader
  • gaming supervisor or team leader
  • shift manager.

CORE Units

  • SITHIND004 Work effectively in hospitality service
  • SITXCCS007 Enhance customer service experience
  • SITXCOM005 Manage conflict
  • SITXFIN003 Manage finances within a budget
  • SITXHRM001 Coach others in job skills
  • SITXHRM003 Lead and manage people
  • SITXMGT001 Monitor work operations
  • SITXWHS003 Implement and monitor work health and safety practices

ELECTIVE Units

  • SITHIND001 Use hygienic practices for hospitality service
  • SITHACS001 Clean premises and equipment
  • SITHACS002 Provide housekeeping services to guests
  • SITHACS003 Prepare rooms for guests
  • SITXCCS002 Provide visitor information
  • SITHFAB001 Clean and tidy bar areas
  • SITHFAB002 Provide responsible service of alcohol
  • SITHFAB003 Operate a bar
  • SITHFAB004 Prepare and serve non-alcoholic beverages
  • SITHFAB005 Prepare and serve espresso coffee
  • SITHFAB007 Serve food and beverage
  • SITHFAB014 Provide table service of food and beverage
  • SITHFAB016 Provide advice on food
  • SITXFSA001 Use hygienic practices for food service
  • SITXFSA002 Participate in safe food handling practices
  • SITHGAM001 Provide responsible gambling services
  • SITXINV002 Maintain the quality of perishable items
  • SITHIND002 Source and use information on the hospitality industry