BSB – Business Services Training Package

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Our Business Services units are available for Certificate II in Business, Certificate III in Business, Certificate III in Business Administration, Certificate IV in Leadership and Management and Diploma of Leadership and Management.

Certificate I and II in Business units:
  • BSBITU111 Operate a personal digital device
  • BSBITU112 Develop keyboard skills
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBCUE203 Conduct customer engagement
  • BSBCUS201 Deliver a service to customers
  • BSBIND201 Work effectively in a business environment
  • BSBINM201 Process and maintain workplace information
  • BSBINM202 Handle mail
  • BSBINN201 Contribute to workplace innovation
  • BSBITU211 Produce digital text documents
  • BSBITU212 Create and use spreadsheets
  • BSBITU213 Use digital technologies to communicate remotely
  • BSBCMM201 Communicate in the workplace
  • BSBSMB201 Identify suitability for micro business
  • BSBSUS201 Participate in environmentally sustainable work practices
  • BSBWOR202 Organise and complete daily work activities
  • BSBWOR204 Use business technology
  • BSBWOR203 Work effectively with others
Certificate IV in Business units:
  • BSBSUS401 Implement and monitor environmentally sustainable work practices
  • BSBLDR401 Communicate effectively as a workplace leader
  • BSBLDR402 Lead effective workplace relationships
  • BSBLDR403 Lead team effectiveness
  • BSBLDR404 Lead a diverse workforce
  • BSBMGT401 Show leadership in the workplace
  • BSBMGT402 Implement operational plan
  • BSBMGT403 Implement continuous improvement
  • BSBMKG401 Profile the market
  • BSBMKG413 Promote products and services
  • BSBMKG414 Undertake marketing activities
  • BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
  • BSBWOR403 Manage stress in the workplace
  • BSBWOR404 Develop work priorities
  • BSBRSK401 Identify risk and apply risk management processes
  • BSBCMM401 Make a presentation
  • BSBWRT401 Write complex documents
  • BSBREL401 Establish networks
  • BSBREL402 Build client relationships and business networks
  • BSBCUS401 Coordinate implementation of customer service strategies
  • BSBCUS402 Address customer needs
  • BSBCUS403 Implement customer service standards
  • BSBADM405 Organise meetings
  • BSBADM409 Coordinate business resources
  • BSBLED401 Develop teams and individuals
  • BSBCOM406 Conduct work within a compliance framework
  • BSBITU401 Design and develop complex text documents
  • BSBITU402 Develop and use complex spreadsheets
  • BSBITU404 Produce complex desktop published documents
  • BSBRES411 Analyse and present research information
  • BSBFIA401 Prepare financial reports
  • BSBFIA412 Report on financial activity
  • BSBINM401 Implement workplace information systems
Certificate III in Business / Business Administration units:
  • BSBWHS302 Apply knowledge of WHS legislation in the workplace
  • BSBFIA301 Maintain financial records
  • BSBFIA302 Process payroll
  • BSBFIA303 Process accounts payable and receivable
  • BSBFIA304 Maintain a general ledger
  • BSBADM307 Organise schedules
  • BSBCUS301 Deliver and monitor a service to customers
  • BSBDIV301 Work effectively with diversity
  • BSBWRT301 Write simple documents
  • BSBCMM301 Process customer complaints
  • BSBWOR301 Organise personal work priorities and development
  • BSBINM301 Organise workplace information
  • BSBINM302 Utilise a knowledge management system
  • BSBITU306 Design and produce business documents
  • BSBITU307 Develop keyboard speed and accuracy
  • BSBITU309 Produce desktop published documents
  • BSBITU311 Use simple relational databases
  • BSBITU312 Create electronic presentations
  • BSBITU313 Design and produce digital text documents
  • BSBITU314 Design and produce spreadsheets
  • BSBITU315 Purchase goods and services online
  • BSBINN301 Promote innovation in a team environment
  • BSBADM311 Maintain business resources
  • BSBPRO301 Recommend products and services
  • BSBFLM303 Contribute to effective workplace relationships
  • BSBFLM305 Support operational plan
  • BSBFLM309 Support continuous improvement systems and processes
  • BSBFLM311 Support a workplace learning environment
  • BSBFLM312 Contribute to team effectiveness
  • BSBPUR301 Purchase goods and services
Diploma of Leadership and Management units:
  • BSBLDR502 Lead and manage effective workplace relationships
  • BSBLDR504 Implement diversity in the workplace
  • BSBLDR511 Develop and use emotional intelligence
  • BSBWHS501 Ensure a safe workplace
  • BSBWHS521 Ensure a safe workplace for a work area
  • BSBFIM501 Manage budgets and financial plans
  • BSBFIM601 Manage finances
  • BSBDIV501 Manage diversity in the workplace
  • BSBMGT517 Manage operational plan
  • BSBMGT502 Manage people performance
  • BSBWOR501 Manage personal work priorities and professional development
  • BSBWOR502 Lead and manage team effectiveness
  • BSBPMG522 Undertake project work
  • BSBCUS501 Manage quality customer service
  • BSBRSK501 Manage risk
  • BSBHRM405 Support the recruitment, selection and induction of staff
  • BSBHRM506 Manage recruitment, selection and induction processes
  • BSBMGT617 Develop and implement a business plan
  • BSBADM502 Manage meetings
  • BSBSUS501 Develop workplace policies and procedures for sustainability
  • BSBWRK520 Manage employee relations