SIR- Retail Services Training Package

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Our eLearning Retail Services units range from Certificate II in Retail Services, Certificate III in Retail and Certificate IV in Retail Management.

Check out the included assessment and support tools

  • SIRXCOM001 Communicate in the workplace to support team and
    customer outcomes
  • SIRXCOM002 Work effectively in a team
  • SIRXSLS001 Sell to the retail customer
  • SIRXSLS002 Follow point-of-sale procedures
  • SIRXSLS003 Achieve sales results
  • SIRXWHS001 Work Safely
  • SIRXWHS002 Contribute to workplace health and safety
  • SIRXWHS003 Maintain workplace safety
  • SIRXCEG001 Engage the customer
  • SIRXCEG002 Assist with customer difficulties
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCEG004 Create a customer-centric culture
  • SIRXCEG006 Provide online customer service
  • SIRXIND001 Work effectively in a service environment
  • SIRXIND002 Organise and maintain the store environment
  • SIRXIND003 Organise personal work requirements
  • SIRXIND004 Plan a career in the retail industry
  • SIRXIND005 Develop personal work productivity
  • SIRXRSK001 Identify and respond to security risks
  • SIRXRSK002 Maintain store security
  • SIRXHRM001 Recruit, select and induct team members
  • SIRXHRM002 Maintain employee relations
  • SIRXWHB001 Maintain personal health and wellbeing
  • SIRXHWB002 Promote workplace health and wellbeing
  • SIRXPDK001 Advise on products and services
  • SIRXPDK002 Advise on food products and services
  • SIRXMGT001 Supervise and support frontline team members
  • SIRXMGT002 Lead a frontline team
  • SIRXTAD001 Train others in frontline tasks
  • SIRRINV001 Receive and handle retail stock
  • SIRRINV002 Control stock
  • SIRRMER001 Produce visual merchandise displays
  • SIRRMER003 Coordinate visual merchandising activities
  • SIRXMKT001 Support marketing and promotional activities
  • SIRXMKT002 Use social media to engage customers
  • SIRRFSA001 Handle food safely in a retail environment
  • SIRRRTF001 Balance and secure point-of-sale terminal
  • SIRRRTF002 Monitor retail store financials
  • SIRRSTY001 Style the retail customer
  • SIRWSLS002 Analyse and achieve sales targets
  • SIRWSLS003 Build sales of branded products