Certificate II in Business units:
- BSBCMM201 Communicate in the workplace
- BSBCUE203 Conduct customer engagement
- BSBCUS201 Deliver a service to customers
- BSBIND201 Work effectively in a business environment
- BSBINM201 Process and maintain workplace information
- BSBINM202 Handle mail
- BSBINN201 Contribute to workplace innovation
- BSBITU112 Develop keyboard skills
- BSBITU201 Produce simple word processed documents
- BSBITU211 Produce digital text documents
- BSBITU202 Create and use spreadsheets
- BSBITU212 Create and use spreadsheets
- BSBITU203 Communicate electronically
- BSBITU213 Use digital technologies to communicate remotely
- BSBSUS201 Participate in environmentally sustainable work practices
- BSBWHS201 Contribute to health and safety of self and others
- BSBWOR202 Organise and complete daily work activities
- BSBWOR203 Work effectively with others
- BSBWOR204 Use business technology
- TLIP2029 Prepare and process financial documents
Certificate IV in Leadership and Management units:
- BSBADM405 Organise meetings
- BSBCMM401 Make a presentation
- BSBCUS401 Coordinate implementation of customer service strategies
- BSBCUS402 Address customer needs
- BSBCUS403 Implement customer service standards
- BSBLDR401 Communicate effectively as a workplace leader
- BSBLDR402 Lead effective workplace relationships
- BSBLDR403 Lead team effectiveness
- BSBLDR404 Lead a diverse workforce
- BSBLED401 Develop teams and individuals
- BSBMGT401 Show leadership in the workplace
- BSBMGT402 Implement operational plan
- BSBMGT403 Implement continuous improvement
- BBMKG413 Promote products and services
- BSBREL401 Establish networks
- BSBRSK401 Identify risk and apply risk management processes
- BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
- BSBWOR403 Manage stress in the workplace
- BSBWOR404 Develop work priorities
- BSBWRT401 Write Complex Documents
Certificate III in Business / Business Administration / Customer Engagement units:
- BSBADM307 Organise schedules
- BSBADM311 Maintain business resources
- BSBCMM301 Process customer complaints
- BSBCUS301 Deliver and monitor a service to customers
- BSBCUE301 Use multiple information systems
- BSBCUE307 Work effectively in customer engagement
- BSBCUE309 Develop product service and knowledge for customer engagement operation
- BSBDIV301 Work effectively with diversity
- BSBFIA301 Maintain financial records
- BSBFIA302 Process payroll
- BSBFIA303 Process accounts payable and receivable
- BSBFIA304 Maintain a general ledger
- BSBFLM312 Contribute to team effectiveness
- BSBINM301 Organise workplace information
- BSBINM302 Utilise a knowledge management system
- BSBINN301 Promote innovation in a team environment
- BSBITU302 Create electronic presentations
- BSBITU312 Create electronic presentations
- BSBITU303 Design and produce text documents
- BSBITU313 Design and produce digital text documents
- BSBITU304 Produce spreadsheets
- BSBITU314 Design and produce spreadsheets
- BSBITU306 Design and produce business documents
- BSBITU307 Develop keyboarding speed and accuracy
- BSBITU309 Produce desktop published documents
- BSBPRO301 Recommend products and services
- BSBWHS302 Apply knowledge of WHS legislation in the workplace
- BSBWHS307 Apply knowledge of WHS laws in the workplace
- BSBWOR301 Organise personal work priorities and development
- BSBWRT301 Write simple documents
Diploma of Leadership and Management units:
- BSBADM502 Manage meetings
- BSBLDR501 Develop and use emotional intelligence
- BSBLDR511 Develop and use emotional intelligence
- BSBMGT502 Manage people performance
- BSBMGT517 Manage operational plan
- BSBLDR502 Lead and manage effective workplace relationships
- BSBWOR502 Lead and manage team effectiveness
- BSBCUS501 Manage quality customer service
- BSBFIM501 Manage budgets and financial plans
- BSBFIM601 Manage finances
- BSBHRM405 Support the recruitment, selection and induction staff
- BSBHRM506 Manage recruitment selection and induction processes
- BSBPMG522 Undertake project work
- BSBRSK501 Manage risk
- BSBSUS501 Develop workplace policy and procedures for sustainability
- BSBWHS501 Ensure a safe workplace
- BSBWHS521 Ensure a safe workplace in a work area
- BSBWOR501 Manage personal work priorities and professional development
- BSBWRK510 Manage Employee Relations