BSB – Business Services Training Package

Certificate II in Workplace skills units:

• BSBOPS201 Work effectively in business environment
• BSBOPS203 Deliver a service to customers
• BSBPEF201 Support personal wellbeing in the workplace
• BSBPEF202 Plan and apply time management
• BSBSUS211 Participate in sustainable work practices
• BSBSUS201 Use business software applications
• BSBWHS211 Contribute to the health and safety of self and others

Certificate II in Business units:

• BSBCMM201 Communicate in the workplace
• BSBCUE203 Conduct customer engagement
• BSBCUS201 Deliver a service to customers
• BSBIND201 Work effectively in a business environment
• BSBINM201 Process and maintain workplace information
• BSBINM202 Handle mail
• BSBINN201 Contribute to workplace innovation
• BSBITU112 Develop keyboard skills
• BSBITU211 Produce digital text documents
• BSBITU212 Create and use spreadsheets
• BSBITU213 Use digital technologies to communicate remotely
• BSBSUS201 Participate in environmentally sustainable work practices
• BSBWHS201 Contribute to health and safety of self and others
• BSBWOR201 Manage personal stress in the workplace
• BSBWOR202 Organise and complete daily work activities
• BSBWOR203 Work effectively with others
• BSBWOR204 Use business technology
• TLIP2029 Prepare and process financial documents

Certificate IV in Leadership and Management units:

• BSBADM405 Organise meetings
• BSBCMM401 Make a presentation
• BSBCUS401 Coordinate implementation of customer service strategies
• BSBCUS402 Address customer needs
• BSBCUS403 Implement customer service standards
• BSBITU401 Design and develop complex text documents
• BSBITU402 Design and use complex spreadsheets
• BSBITU404 Produce complex desktop published documents
• BSBLDR401 Communicate effectively as a workplace leader
• BSBLDR402 Lead effective workplace relationships
• BSBLDR403 Lead team effectiveness
• BSBLDR404 Lead a diverse workforce
• BSBLED401 Develop teams and individuals
• BSBMGT401 Show leadership in the workplace
• BSBMGT402 Implement operational plan
• BSBMGT403 Implement continuous improvement
• BSBMKG413 Promote products and services
• BSBMKG414 Undertake marketing activities
• BSBREL401 Establish networks
• BSBRSK401 Identify risk and apply risk management processes
• BSBSUS401 Implement and monitor environmentally sustainable work practices
• BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
• BSBWOR403 Manage stress in the workplace
• BSBWOR404 Develop work priorities
• BSBWRT401 Write Complex Documents
• BSBXCM401 Apply communication strategies in the workplace

Certificate III in Business / Business Administration / Customer Engagement units:

• BSBOPS304 Deliver and monitor a service to customers
• BSBOPS305 Process customer complaints
• BSBWHS307 Apply knowledge of WHS laws in the workplace
• BSBXCM301 Engage in workplace communication
• BSBADM307 Organise schedules
• BSBADM311 Maintain business resources
• BSBCMM301 Process customer complaints
• BSBCUS301 Deliver and monitor a service to customers
• BSBCUE301 Use multiple information systems
• BSBCUE307 Work effectively in customer engagement
• BSBCUE309 Develop product service and knowledge for customer engagement operation
• BSBDIV301 Work effectively with diversity
• BSBFIA301 Maintain financial records
• BSBFIA302 Process payroll
• BSBFIA303 Process accounts payable and receivable
• BSBFIA304 Maintain a general ledger
• BSBFLM303 Contribute to effective workplace relationships
• BSBFLM312 Contribute to team effectiveness
• BSBINM301 Organise workplace information
• BSBINM302 Utilise a knowledge management system
• BSBINN301 Promote innovation in a team environment
• BSBITU312 Create electronic presentations
• BSBITU313 Design and produce digital text documents
• BSBITU314 Design and produce spreadsheets
• BSBITU306 Design and produce business documents
• BSBITU307 Develop keyboarding speed and accuracy
• BSBITU309 Produce desktop published documents
• BSBPRO301 Recommend products and services
• BSBPUR301 Purchase goods and services
• BSBWOR301 Organise personal work priorities and development
• BSBWRT301 Write simple documents

Diploma of Leadership and Management units:

• BSBADM502 Manage meetings
• BSBDIV501 Manage diversity in the workplace
• BSBLDR501 Develop and use emotional intelligence
• BSBLDR511 Develop and use emotional intelligence
• BSBMGT502 Manage people performance
• BSBMGT517 Manage operational plan
• BSBLDR502 Lead and manage effective workplace relationships
• BSBWOR502 Lead and manage team effectiveness
• BSBCUS501 Manage quality customer service
• BSBFIM501 Manage budgets and financial plans
• BSBFIM601 Manage finances
• BSBHRM405 Support the recruitment, selection and induction staff
• BSBHRM506 Manage recruitment selection and induction processes
• BSBPMG522 Undertake project work
• BSBRSK501 Manage risk
• BSBSUS501 Develop workplace policy and procedures for sustainability
• BSBWHS501 Ensure a safe workplace
• BSBWHS521 Ensure a safe workplace in a work area
• BSBWOR501 Manage personal work priorities and professional development
• BSBWRK510 Manage Employee Relations