BSB – Business Services Training Package
Our eLearning Business Services units are available for Certificate II in Business, Certificate III in Business, Certificate III in Business Administration, Certificate IV in Leadership and Management and Diploma of Leadership and Management.
Certificate II in Business units:
- BSBCMM201 Communicate in the workplace
- BSBCUE203 Conduct customer engagement
- BSBCUS201 Deliver a service to customers
- BSBIND201 Work effectively in a business environment
- BSBINM201 Process and maintain workplace information
- BSBINM202 Handle mail
- BSBINN201 Contribute to workplace innovation
- BSBITU112 Develop keyboard skills
- BSBITU211 Produce digital text documents
- BSBITU212 Create and use spreadsheets
- BSBITU213 Use digital technologies to communicate remotely
- BSBSUS201 Participate in environmentally sustainable work practices
- BSBWHS201 Contribute to health and safety of self and others
- BSBWOR201 Manage personal stress in the workplace
- BSBWOR202 Organise and complete daily work activities
- BSBWOR203 Work effectively with others
- BSBWOR204 Use business technology
- TLIP2029 Prepare and process financial documents
Certificate IV in Leadership and Management units:
- BSBADM405 Organise meetings
- BSBCMM401 Make a presentation
- BSBCUS401 Coordinate implementation of customer service strategies
- BSBCUS402 Address customer needs
- BSBCUS403 Implement customer service standards
- BSBITU401 Design and develop complex text documents
- BSBITU402 Design and use complex spreadsheets
- BSBITU404 Produce complex desktop published documents
- BSBLDR401 Communicate effectively as a workplace leader
- BSBLDR402 Lead effective workplace relationships
- BSBLDR403 Lead team effectiveness
- BSBLDR404 Lead a diverse workforce
- BSBLED401 Develop teams and individuals
- BSBMGT401 Show leadership in the workplace
- BSBMGT402 Implement operational plan
- BSBMGT403 Implement continuous improvement
- BSBMKG413 Promote products and services
- BSBMKG414 Undertake marketing activities
- BSBREL401 Establish networks
- BSBRSK401 Identify risk and apply risk management processes
- BSBSUS401 Implement and monitor environmentally sustainable work practices
- BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
- BSBWOR403 Manage stress in the workplace
- BSBWOR404 Develop work priorities
- BSBWRT401 Write Complex Documents
- BSBXCM401 Apply communication strategies in the workplace
Certificate III in Business / Business Administration / Customer Engagement units:
- BSBADM307 Organise schedules
- BSBADM311 Maintain business resources
- BSBCMM301 Process customer complaints
- BSBCUS301 Deliver and monitor a service to customers
- BSBCUE301 Use multiple information systems
- BSBCUE307 Work effectively in customer engagement
- BSBCUE309 Develop product service and knowledge for customer engagement operation
- BSBDIV301 Work effectively with diversity
- BSBFIA301 Maintain financial records
- BSBFIA302 Process payroll
- BSBFIA303 Process accounts payable and receivable
- BSBFIA304 Maintain a general ledger
- BSBFLM303 Contribute to effective workplace relationships
- BSBFLM312 Contribute to team effectiveness
- BSBINM301 Organise workplace information
- BSBINM302 Utilise a knowledge management system
- BSBINN301 Promote innovation in a team environment
- BSBITU312 Create electronic presentations
- BSBITU313 Design and produce digital text documents
- BSBITU314 Design and produce spreadsheets
- BSBITU306 Design and produce business documents
- BSBITU307 Develop keyboarding speed and accuracy
- BSBITU309 Produce desktop published documents
- BSBPRO301 Recommend products and services
- BSBPUR301 Purchase goods and services
- BSBWHS302 Apply knowledge of WHS legislation in the workplace
- BSBWHS307 Apply knowledge of WHS laws in the workplace
- BSBWOR301 Organise personal work priorities and development
- BSBWRT301 Write simple documents
- BSBXCM301 Engage in workplace communication
Diploma of Leadership and Management units:
- BSBADM502 Manage meetings
- BSBDIV501 Manage diversity in the workplace
- BSBLDR501 Develop and use emotional intelligence
- BSBLDR511 Develop and use emotional intelligence
- BSBMGT502 Manage people performance
- BSBMGT517 Manage operational plan
- BSBLDR502 Lead and manage effective workplace relationships
- BSBWOR502 Lead and manage team effectiveness
- BSBCUS501 Manage quality customer service
- BSBFIM501 Manage budgets and financial plans
- BSBFIM601 Manage finances
- BSBHRM405 Support the recruitment, selection and induction staff
- BSBHRM506 Manage recruitment selection and induction processes
- BSBPMG522 Undertake project work
- BSBRSK501 Manage risk
- BSBSUS501 Develop workplace policy and procedures for sustainability
- BSBWHS501 Ensure a safe workplace
- BSBWHS521 Ensure a safe workplace in a work area
- BSBWOR501 Manage personal work priorities and professional development
- BSBWRK510 Manage Employee Relations
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